Spoke to Suraj, the travel consultant. He was very helpful and patiently gave me all the necessary details.
FROM MY PARENTS: Traveled in Chartered flight from Melbourne to Delhi 8th January 2021. It was a very good experience for the above trip. We are Sr. Citizen but we found the flight very comfortable with Covid protection. Seating arrangement, food and toilets were nice clean and good. Services at Terminals are up to the mark and friendly. Gaura travels were very professional from ticket booking till the end. We can recommend to Gaura travels to all who are planning to avail this facility.
I booked a ticket for my mother. Gaura travels did well in terms of keeping customers informed and departing the flight on time. A person from Gaura was at airport to guide anyone who needs it. The wheelchair request was a bit tricky as needed to get a doctor's letter and still not guaranteed but that might be same and depend on airline I am not sure. Overall the experience was great specially during this COVID situation.